Customer Service Manager - Dubai

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SIEMENS

Goals/Mission:
- Customer support to the assigned small gas turbine (SGT) fleet base within Energy Service Oil and Gas Region Middle East.
- Sales and marketing for the service of the SGT product range within the subregional territory.
- Actively participate in the sales and marketing of retrofit / aftermarket products.
- Contribute to the strategic / budget planning for the installed SGT fleet.

Working Partners/Contacts
- Product Lead Centers.
- Regional entities.
- Workshops.
- Manufacturing facilities.
- Customers.
- Distributors.
- Suppliers.

Tasks:
- Provide customer support to the assigned SGT fleet within the given territory.
- Sales and marketing of the SGT product ranges within the given territory.
- Act as the local point of contact for the assigned SGT fleet between the customer / distributor and Siemens.
- Carry out the local business in accordance with Siemens guidelines for compliance and best practices.
- Contribute through best practice towards the achievement of local budget targets and cost reductions.

Skills

Knowledge/Languages
Basic knowledge of:
- PM@Siemens.
- LOA.
- Business conduct guidelines.
- PLC technology.
- Sales and marketing.
- Negotiation skills.
- Contractual awareness.
- Commercial tender reviews.
Advanced knowledge of:
- Microsoft Office.
- PLC related marketing tools (SAP, OFT etc.).
- Fluent in written and spoken English.
- Command of the German / Arabic language is a plus.

Experience
- 2 to 3 years of experience in sales and marketing of service type portfolios, customer relations, planning and execution of service related orders / projects.
- 2 to 3 years of project management experience.
- 2 to 3 years of experience in working with multicultural teams and in a multicultural client environment.

Capabilities:
- Self determination.
- Business competence.
- Communication skills.
- Team player.
- Result and quality orientation.
- Customer focus.
- Professional ethics.

Company Profile

Siemens is a world leader in energy, industry and healthcare. We provide comprehensive solutions in many fields ranging from oil and gas, power generation and distribution to healthcare, petrochemicals and industrial automation.

Our team of dedicated individuals is continuously enriching the company as it continues on a journey of innovation that began in a backyard workshop in 1847. We are committed to playing an active and constructive role in the Middle East region and focus on developing regional talent. To this end, Siemens currently employs over 4000 people from over 60 nationalities in the Middle East region.

Siemens’ relationship with the region has a long history, going back to 1856 when Werner von Siemens came to the region to supervise the laying of undersea cables in the Red Sea. From those beginnings, the company has continued to contribute significantly to the region’s infrastructure.

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