Customer Care Representative - Jordan

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wi-tribe limited - Jordan PSC

-Provide customers with high quality service to reach customer satisfaction thorough all contact channels.
-Feedback on customer experience with Company’s products and touch points.
-Serve all customers contacts though all contact channels (Call, E-mail, Fax, etc..)
-Follow up and solve customer complaints.
-Maintain high quality service to Company’s customers.
-Implement all customers request and provisioning.
-Outgoing contact to customers as promotional campaigns, reminders, scurvies, follow up calls.
-Revise and update customer’s information into IT systems.
-Archiving customers’ documents (Hard and Soft).
-Feedback on any customers’ or work environment related issues.

Skills

•Bachelor Degree/ Diploma in Computer science, MIS or any related Filed.
•Fresh Graduate to one year experience in Customer Care.
•Customer oriented.
•Strong IT background.
•Strong communication skills.
•Self Motivated.
•Open minded.
•Fast Learner.
•Handle work under pressure.
•Very good command in both Arabic and English languages.

Education

Bachelor Degree/ Diploma in Computer science, MIS or any related Filed.

Company Profile

“wi-tribe Jordan was formed back in April 2007 as the launch pad for the wi-tribe group. The group’s vision was a simple one; a vision of connecting people with internet at their convenience.

The corporate office of the wi-tribe group is in the Kingdom of Bahrain. wi-tribe is backed with a multi-national work force and is proud to have some of the world’s most talented and creative minds in their respective fields.

The wi-tribe group aims to be a leading broadband wireless provider in emerging markets spanning from North Africa to the Middle East and across Asia. wi-tribe was founded with the ideology of being one of the regional broadband brands.”

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